Self Drive Car Rental FAQs — Ahmedabad, Bangalore & India

FASTag enabled means - The car will have FAStag installed - You'll have the option to recharge it if you intend to go through tolls

We highly recommend returning the car at the same fuel level as it was when you picked it up. Please note that BharatCars gives you the freedom to resolve all fuel-related queries directly with the host.

You will recharge the FASTag as per your usage for the booking. You can reach out to the Host and they'll provide you with the FASTag recharge details.

BharatCars does not take any responsibility for personal belongings left by you in the car. - Please remove all your personal belongings from the car before ending the trip - If you end up forgetting any belongings in the car, you may reach out to the ho...

- Please note that all traffic rules & speed limits must be followed to avoid situations like these.- Our central and the on-ground team will assist you if the car is caught by the police

Please report the damage to us within 24 hours of the booking end time through the post-booking checklist on the app. Make sure the car is not used for personal use after booking completion.

Please resolve all FASTag-related queries directly with the host. Bharat Cars does not take reponisbility for refunds in this situation.

- You can extend your trip before the booking starts at a discounted price or after the booking starts at a regular price through the app - Please note that extension on the trip is subject to availability of the car

You can cancel the booking through your APP by clicking on the upcoming booking on the main page of your App. There will be no cancellation charges if you cancel your booking 24 hours before it starts. ***Please note that the cancellation policy is subje...

A penalty will be applicable for the amount of time you are late. To avoid paying this penalty, you can extend the booking from the app, well in advance.

If you are facing an issue on app, please update to new version for the best experience.

Yes, you can return the car early. The amount charged still remains the same as there shall be no un-used hours refund.

A high penalty fee will be applicable for the amount of time you are late. In order to avoid paying this penalty, you can extend the booking from the app, well in advance.

No, pickup and drop location must be same.

Yes, you can choose any car that is available on our app to book.

To end your trip, follow these steps in the Bharatcar App: <br><br>Fill out the Drop-off Checklist. <br><br>If the car is not KLE-enabled, enter the end-trip OTP and hand over the keys to the host. <br><br>If the car is KLE-enabled, place the keys inside the car and lock it using the app—no OTP required. <br><br>Make sure to report any damages, if any, while completing the checklist.

No, You can not book a one way trip.

The host will hand over the keys to you at the start of your booking.

No, there’s no kilometre limit! You can drive as much as you want during your booking duration. <br><br>Enjoy complete freedom on the road without worrying about distance caps—just make sure to return the car on time!

Before you drive off, be sure to take a few minutes to fill the pick-up checklist. Check all the relevant questions regarding dents, scratches, horns, headlight or other damage in the checklist. Check the inside as well. If you notice any problems, mark accordingly in the pick-up checklist and save the images for any future reference. Guests are financially responsible for any damage caused to the property and must reimburse the host for all repair costs.

Host will hand over the keys to you at the start of your booking.

Filling the checklists is simple! Just open your Bharat car App and go to the Booking Details page to start. Pick-up Checklist: Available 30 minutes before your booking start time. Drop-off Checklist: Becomes available after 50% of your booking duration has passed. Make sure to complete both checklists for a smooth trip experience.

Bharat car credits can be used at checkout to pay the booking fee. Your credits are kept in your Bharat car Wallet. You earn credits through promotions we run from time to time. Credits can only be used on the checkout page to pay the booking fee, they cannot be used to pay damage charges, extension fees, clearing outstanding, etc.

A high penalty will be applicable for the amount of time you are late. In order to avoid paying this penalty, you can extend the booking from the app, well in advance.

You can cancel your booking directly through the Bharat car app by navigating to the Booking Management section within the Booking Details Page. Please note that cancellation charges may apply depending on how close to the trip start time you cancel your booking. Be sure to review the cancellation policy before proceeding.

Booking a car with Bharat car App. Its simple and hassle-free. Visit www.Bharatselfdrive.com or download the Bharat car app on Android/iOS. Enter your city, select your rental duration, and choose from a wide range of cars. Review the pricing, add-ons (like doorstep delivery, trip protection package), and proceed to make payment and book. Update your profile if not already done from the booking details page. At the time of booking start, you can pick up the car from the selected location. If you selected doorstep delivery, then the host will deliver the car. Complete the checkin flow on the app and start your journey.

It takes less than 5 minutes to verify your profile. Driving on the same day you verify your profile is allowed and in fact, we encourage it!

To make a booking on Bharat car , you simply need to sign up using your mobile number—that’s it! No additional information is required at the time of booking. However, to start your trip, you’ll need to complete your profile verification, which includes: Aadhaar verification, Driving Licence (DL) verification, Selfie verification, emergency contact details, email verification.We recommend verifying your profile well before your trip to ensure a smooth experience, as you won’t be able to begin your trip without a verified profile.

Yes, We have both type of vehicles. Make your choice while selecting the vehicle.

Bharat car offers a wide range of cars in Hatchbacks, Sedans, SUVs and Luxury segments to choose from.

Yes. You must pay for any fines/challans incurred during the booking

Guests must return the car with the same fuel level as at the start of the booking. Any disputes regarding fuel levels should be resolved directly between guest and the host, as bharat car does not intervene in fuel-related matters.

No, smoking is not allowed in the car.

Yes, as a guest, you are fully responsible for any parking or traffic violations incurred during your trip. Any fines or challans will be charged to you as per the applicable rules.

There might be some restrictions depending on where you plan to travel with a Bharat car. You can drive anywhere within India, but interstate travel may require additional permits. Best is to discuss your travel plan with the host and plan for any requirements pro-actively.

You can return the car before the end time, but there will be no unused hour refund provided.

If the vehicle breaks down in middle of your trip, you can report it through the Bharat car customer service and host.

If you met with an accident, you can report it through the Bharat car customer service and host

The minimum booking duration for which the prices will be charged is 4 hours.

Returning the car late will attract heavy penalties. To avoid these charges, we strongly recommend extending your booking in advance if you anticipate a delay. You can modify your booking through the app to ensure a hassle-free experience.

You can always extend a booking through Bharat car application. For Home Delivery Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable

you can either coordinate with the host directly or you can contact the Bharat car customer service.

Home delivery is managed directly by the host, and they will coordinate the delivery timing with you. You can contact the host for any delivery-related queries. If you face any issues, feel free to reach out to us for assistance.

No. The car will be delivered and collected from the same address.

Yes. Home Delivery is available for certain cars/locations.

The customer will be able to reschedule the trip 12 hours before booking start time at no extra charge. Customers are not allowed to Shorten/Reschedule the start time of the trip within 12 hrs of booking start, No refunds will be applicable. Although Customers can anytime extend the booking. Extension before booking end time is allowed at normal tariff of the booking. For Home Delivery Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable. Shortening of the trip post booking start time is not allowed. Although, Customers can drop the car early. No charges or refunds applicable.

Once the booking is confirmed, vehicle details with the location would be shared on the application. You can use our application to navigate to your car.

Currently, Bharat car follows a Point-to-Point pickup and drop system, meaning you must return the car to the same location where you picked it up. Dropping the car in a different location is not allowed.

Car pickup and delivery options vary by host. Some hosts offer doorstep delivery, while others may require you to pick up the vehicle from a designated location. You can check the delivery options on the app while booking.

Bharat car hosts list their cars across various locations in cities where the service is available. You can check the exact location of a vehicle on the checkout page of the specific car before booking.

Car pricing is determined by multiple factors, including the car type, location, demand, trip duration, and time of booking. Prices may vary based on weekends, holidays, and peak travel seasons. Longer booking durations come with discounted pricing. Bharat car will also include a nominal platform fee. And a trip protection fee to protect the guest in case of any unforeseen circumstances like damage, accident, breakdown, etc. Any additional services, such as doorstep delivery, will also impact the final price.

You can book a Bharat car with a lead time of 4 hrs up to 90 days, subject to vehicle availability. However, to ensure the best selection of cars, it is recommended to book at least a few days in advance. For long-duration rentals or during peak travel seasons, booking a 1-2 weeks ahead is advisable to secure your preferred vehicle.

Yes, you need to return the car to the same location where you picked it up. In case you have selected for delivery, the host will deliver and pickup the car from your delivery address itself.

Yes, Bharat car offers flexible booking durations to suit your needs. You can book a car for min 4 hours or more. Can also book for a full day, multiple days, or even long-term 15 days. Whether it's a short city drive, a weekend getaway, or an extended trip, Bharat car provides options to fit your schedule. Some cities may have a different minimum booking duration based on demand and availability. Simply enter your preferred dates on the Bharat car app or website to check.

Refund will be initiated to the account/card used to make the payment and will take upto 7 working days to settle.

All Bharat car bookings are now fuel-excluded, which means you are responsible for paying for the fuel during your trip.The car will be provided with some fuel, but you can refuel as needed throughout the trip at your own cost. There is no fuel reimbursement, so please plan your trip accordingly.

No. If your payment does not succeed for whatever reason, Bharat car’s booking system will not confirm your booking. In order to complete the booking process, payment has to be done upfront.

Bharat car accepts payments by UPI,credit cards, debit cards, net banking, and wallets. All payments are made in advance through our website or mobile app. Sorry, we do not accept cash.

Rewards such as B-Credits can be redeemed during checkout when booking a car. The applicable credits will be shown on the checkout page and the payment page. You can choose to apply them as per the redemption limits.

If you cancel a booking where B-Credits were applied, the refunded amount will be as per the cancellation policy. Any B-Credits used will be re-credited to your account if eligible.

B-Credits earned during a booking will be credited to your account after the completion of the trip. Once credited, they can be used for future bookings as per the applicable redemption policies. B-Credits earned after completion of first booking will be 100% redeemable for the next trip booking amount

B-Credits can be used to avail discounts on self-drive car rentals booked through the Bharat car app or website. B-Credits will be applied on the checkout page when you select a car for booking. However, they cannot be used for trip protection fee, security deposits, or additional charges.

Yes, B-Credits come with an expiry date, which varies based on how they were earned. You can check the expiry date of your B-Credits in the Profile ‘Credits’ section of the Bharat car app.

Yes, B-Credits come with an expiry date, which varies based on how they were earned. You can check the expiry date of your B- Credits in the Profile ‘Credits’ section of the Bharat car app.

B-Credits are Bharat car’s reward points or promotional credits that can be used to get discounts on your bookings. They are often issued as compensation, referral rewards, or promotional bonuses. You can check your available B-Credits in the Bharat car app

Guests are financially responsible for any damage caused to the property and must reimburse the host for all repair costs.

Please wait for 1 hours for the final booking confirmation. If your booking is not confirmed, you will get the refund in 2-7 days.

Bharat car does not charge any security deposit for bookings.

Bharat car requires a valid driver's license. It's critical that the license is an original. The License must be for a light motor vehicle (car).

Minimum age to book a trip is 18 years. The user must hold a valid driving licence and a valid Identification proof (Aadhar Card).

Yes, you can upload the your Driving Licence post making a booking. Ensure this is uploaded well before your booking start time to ensure a smooth trip start.

To book a Bharat car, you must be at least 18 years old and hold a valid Aadhaar and Driving License issued in India. International travelers with a valid passport and international driving permit can also book a Bharat car.

Before making a car booking, you are required to login using your phone number. You will receive an OTP for verification. You should update your profile details (email, selfie) on the Bharat car App for more prompt communication. Post car booking, you are required to go through online KYC process. You will need to upload your Aadhaar, DL , selfie and emergency contact for verification. Starting your trip is not possible without KYC. Please ensure that the person who picks up the car is the same as the one who verified the profile.